- Airline and bank consumers stiffed
- Cellphone rates in Canada
- Bell stung by $1.00 payphone backlash
- Fees, services, advertising and on-time performance
- Bell veut augmenter ses tarifs
- 電話亭打電話 貝爾申請漲價一倍
PIAC supports national wireless consumer code
In a May 4 CRTC submission the Public Interest Advocacy Centre supported a call for a national code to protect wireless consumers. PIAC wants a code that at least meets the provincial consumer protection standards now in place or before legislatures.
Consumer transactions, 60 per cent of Ontario's economy
PIAC's Michael Janigan told the Windsor Star Ontario consumers have substantial legal protection but often lack information and resources to exercise their rights. What's missing is adequate funding to enforce the rules and make consumers more aware. Janigan said: "You can't have a province where you have 60 per cent of the economy based on consumer transactions and have a department with a $45-million budget that deals with consumer services." Ellen Van Wageningen wrote for the Windsor Star on Apr. 23. http://is.gd/yOFpS6
Avoiding smartphone 'bill shock', You can't give all of the responsibility to the consumer
"PIAC's John Lawford thinks a possible solution would be to institute a system where cell providers notify customers when there is suspicious activity with their account, including a sudden increase in expensive international text messages or a sudden spike in data usage. He said, "I just think at a certain level, you can't give all of the responsibility to the consumer," CBC News reported on Apr 17, 2012. http://is.gd/J8t1Hf
Finance Minister chooses banks over bank customers
On May 1 the Minister of Finance announced plans to effectively allow Canadian banks to choose their own judge in disputes with customers. PIAC's John Lawford said, "The Minister had to pick between consumers and banks. He chose the banks." PIAC will continue to fight for the independent Ombudsman for Banking Services and Investments (OBSI). http://is.gd/vUG8G5
Ontario promises legislation to make wireless contracts for cellphones clearer
"PIAC welcomed the Ontario legislation to control what it called “unfriendly practices” in the cellphone industry, noting that Quebec and Manitoba are also taking action. PIAC's Michael Janigan said: “We want a thriving rivalry in the wireless market, not one where customers are locked into plans and contracts that no longer serve their needs and are one-sided in favour of the provider,” Keith Leslie reported for the Canadian Press on April 12. http://is.gd/S6eCPm
Bell's $2.80 touch-tone fee, Roll it into the basic rate
"Why does Bell charge $2.80 a month for touch tone service on customers’ home phone bills? … Push button dialing became commercially available 40 years ago and is now the standard. Without a touch-tone phone, you can’t carry on business with the world. … Bell should roll the touch-tone fees into its basic rate, says John Lawford, a lawyer with the Public Interest Advocacy Centre in Ottawa. He believes that only charges required by government should be broken out on clients’ bills," Ellen Roseman wrote for the Toronto Star on Apr. 10. http://is.gd/Lya7Tb
Adding wireless competition, A hell of a job
The Calgary Herald "favour(s) more competition over regulation, but recognize the difficulties of opening the market in a country as large as Canada, but with a relatively small population. Ottawa-based consumer group Public Interest Advocacy Centre … points to the European Union model of regulation. ... Roaming charges will be cut to 90 euro-cents per megabyte starting in July. (PIAC's John) Lawford believes competition, in theory, would bring down the prices in the long run, but points out the reality: "Getting even one new player into the market, in Canada, is a hell of a job," the Calgary Herald reported on Apr. 7. http://is.gd/FO0YDR
Airline fees, services, advertising and on-time performance
In testimony to the Senate Public Interest Advocacy Centre outlined basic problems with the way Canadian airlines do business. Michael Janigan said the industry is constantly changing the terms and conditions of fares, advertised prices are misleading and smaller cities are not well-served. He said there is no financial monitoring of the airlines. When an airline goes bankrupt there is no guarantee that pre-paid ticket holders will be reimbursed. Janigan called for "an Airline Users Council to fight for consumers in his Apr. 3 testimony to the Senate Standing Committee on Transport and Communications. http://is.gd/vUG8G5
Bell veut augmenter ses tarifs dans les téléphones payants
Bell a demandé au Conseil de la radiodiffusion et des télécommunications canadiennes (CRTC) d'approuver l'augmentation du tarif de ses téléphones de 100 %. Le prix à payer pour un appel local passerait de 50 cents à 1 dollar. Un appel local, fait avec une carte (et non pas de la monnaie), coûterait maintenant 2 dollars, au lieu de 1 dollar. Les associations de protection de consommateurs, comme le Centre pour la défense de l'intérêt public et le Canada sans pauvreté, dénoncent cette mesure. Elles croient que cela va nuire grandement à l'utilisation des téléphones publics, tout en empêchant les entreprises de télécommunications d'offrir ce service à un prix raisonnable» Branchez-vous a rapporé le 2 avril 2012. http://is.gd/O2czrY
電話亭打電話 貝爾申請漲價一倍
兩公司正要求加拿大電台電視暨電訊委員會(CRTC)批准這一漲價。如果CRTC批准他們的申請，用現金支付的付費電話費用將由50仙升至1元，用電話卡或扣數卡支付的費用將從1元升至2元。兩公司稱，他們需要更多資金應付加拿大皇家鑄幣廠(Royal Canadian Mint)發行的新一元硬幣。他們稱，現存技術無法識別新硬幣。 兩公司的漲價申請激怒消費者和反貧困團體。他們稱，漲價將傷害無法承擔手機或住宅電話服務的人士。「公共利益倡權中心」(Public Interest Advocacy Centre)敦促人們聯絡CRTC，反對這項漲價。該中心在相關宣傳單中說︰「我們認為，貝爾提出的付費電話費上漲不正確" Sing Tao reported on April 4. http://is.gd/20YWuo
Bell payphone rate hike proposal under fire
On April 1 the Globe and Mail reported "Bell Canada and Bell Aliant Inc. are jointly asking the (CRTC) to approve payphone price increases of up to 100 per cent. …. Consumer groups, including the Public Interest Advocacy Centre, and Canada Without Poverty, say the price increases would “destroy” payphone use and enable the companies to wriggle out of their obligations to provide the service,” Rita Trichur reported for the Globe and Mail on Apr. 1. http://is.gd/0HkbCG
New fund supports presenters at CRTC broadcasting hearings
"When BCE purchased CTVglobemedia in 2011, it committed $3 million to create the Canadian Broadcasting Participation Fund. The company subsequently presented a proposal to the CRTC. … CRTC approval for the Fund is subject to the requirement that BCE Inc. and the Public Interest Advocacy Centre (jointly, BCE and PIAC) file signed and dated executed copies of the requested documents as well as the agreements amended according to Commission’s directions set out in the appendix to this document within 30 days of this regulatory policy," Mediacaster reported on March 27. http://is.gd/9dgmDM
Next issue
- Help for consumers
- Protecting your privacy
- Competition in the telecommunications industry
About PIAC
PIAC is a non-profit organization for the consumer interest in important public services. The Ottawa-based group of lawyers and researchers speaks up for the public in Parliament, the courts, the CRTC and other decision-making bodies. The Public Interest Advocacy Centre has a special mission to protect vulnerable consumers.
Public Interest Advocacy Centre
1204 - 1 Nicholas Street
Ottawa, ON
K1N 7B7